Data Processing Summary

This summary explains how Tickmarkd processes personal data that agencies put into the Service about their clients and team. It is a plain-English summary of our data-processing terms, which form part of our Terms of Service. Decide: offer a signable Data Processing Agreement for agencies with EU/UK clients.

Roles

• Your agency is the data fiduciary (controller). You decide whose data goes into Tickmarkd and why.
• AFFINIQ (Tickmarkd) is the data processor. We process that data only to provide the Service to you, on your instructions, and not for our own purposes.

What data we process for you

• Your clients’ and team members’ names, emails, phone numbers and sign-in details
• Plans, requests, files, designs, comments and voice notes
• Invoices, payment records and GST details (card and bank details stay with the payment provider)
• Usage and security logs

How we protect it

• A separate database for each agency
• Daily backups
• 2-step login and roles for your team
• Encrypted connections (HTTPS) and hashed passwords
• Access by our staff only when needed for support, security or legal reasons

Sub-processors

We will give at least 30 days’ notice before adding a sub-processor, so you can object.

Your requests and your clients’ rights

If one of your clients asks you to see, correct or delete their data, you can do most of this in the app. Where you can’t, we will help you within a reasonable time.

Breaches

If we become aware of a personal-data breach affecting your data, we will tell you without undue delay and give you the information you need to notify the Data Protection Board of India, affected people, or other authorities.

When you leave

When your account is closed, we delete your Customer Data as described in our Terms, unless the law requires us to keep it. Download anything you need before closing.

Contact

Ibrahim, Grievance Officer, AFFINIQ, 1st Floor, Sabras Chambers, Station Road, Surat, Gujarat, India · hi@tickmarkd.com