Privacy Policy
This policy explains how AFFINIQ (“we”, “us”), which runs Tickmarkd, collects and uses personal data. It is written to meet India’s Digital Personal Data Protection Act, 2023 (DPDP Act), and gives visitors in the European Union and United Kingdom the rights they have under the GDPR and UK GDPR.
1. Who we are
AFFINIQ, 1st Floor, Sabras Chambers, Station Road, Surat, Gujarat, India. GSTIN 24CBAPK8742A1Z2. For this website and for agencies’ own Tickmarkd accounts, we are the data fiduciary (controller).
When an agency uses Tickmarkd to work with its clients and team, the agency is the data fiduciary for that data and we process it on the agency’s behalf. If you are an agency’s client, please contact that agency about your data first. See our Data Processing Summary.
2. What we collect
| Who | What | Why |
|---|---|---|
| Website visitors | Pages viewed, browser and device type, a shortened (hashed) IP address, referral or offer codes in links | To run and secure the site, stop spam, and give referrers credit |
| Visitors who accept analytics or marketing cookies | Analytics and ad-measurement data from Google Analytics and Meta Pixel | To see which pages help and measure our ads (only with your consent) |
| People who contact us or apply to partner | Name, email, agency name, team size, WhatsApp number, website, country and your message | To reply to you and assess partner applications |
| Newsletter subscribers | Email address, sign-up source, confirmation time | To send the newsletter you asked for |
| Agency account holders | Name, email, phone, agency details, billing and GST details, plan and usage, sign-in and security logs | To provide the Service, bill you, keep accounts secure and support you |
We do not collect card or bank details. Payments to us are handled by Razorpay. We don’t knowingly collect data from children; Tickmarkd is for people aged 18 and over.
3. Our legal grounds
- Consent, for analytics and marketing cookies and the newsletter. You can withdraw consent at any time, as easily as you gave it.
- Legitimate uses allowed by the DPDP Act, and for EU/UK visitors contract and legitimate interests, for running the Service you signed up for, replying to messages you sent, security and fraud prevention.
- Legal obligation, for tax and accounting records such as GST invoices.
4. Who we share data with
We don’t sell personal data. We share it only with service providers who help us run Tickmarkd, under contracts that require them to protect it:
- Hostinger (website hosting and email)
- Our application hosting provider Add: VPS provider name and server location
- Razorpay (payments to Tickmarkd)
- Google Analytics and Meta (only if you accept those cookies)
We may also share data if the law requires it, or to protect our users, the public or our rights.
5. Where data is stored
Data may be stored or processed outside India by the providers above. Where we transfer data from the EU or UK, we use safeguards such as standard contractual clauses. We follow any restrictions the Government of India notifies under the DPDP Act.
6. How long we keep it
- Contact messages and partner applications: up to 2 years after our last conversation.
- Newsletter: until you unsubscribe, then we keep only a record that you unsubscribed.
- Account data: while your account is open, then deleted as described in our Terms.
- Invoices and tax records: as long as Indian tax law requires (generally 8 years).
- Security logs: up to 12 months.
7. Your rights
Under the DPDP Act you can ask us to:
- give you a summary of the personal data we hold and how we use it, and who we have shared it with;
- correct, complete or update your data;
- erase your data when it is no longer needed, unless the law requires us to keep it;
- withdraw consent you gave;
- nominate someone to exercise your rights if you die or cannot do so;
- resolve a grievance with our Grievance Officer (below).
If you are in the EU or UK, you also have the right to data portability, to restrict or object to processing, and to complain to your local data-protection authority (in the UK, the ICO).
To use any right, email hi@tickmarkd.com. We may need to confirm your identity. We will reply within 30 days, or sooner if the law requires.
8. Grievance Officer
Ibrahim, Grievance Officer, AFFINIQ
1st Floor, Sabras Chambers, Station Road, Surat, Gujarat, India
Email: hi@tickmarkd.com Consider a dedicated address such as grievance@tickmarkd.com
If you are not satisfied with our response, you may complain to the Data Protection Board of India once it is accepting complaints.
9. Security
We use HTTPS, hashed passwords, 2-step login for staff, access controls, and a separate database for each agency in the app, with daily backups. No system is perfectly secure; if a breach affects your data, we will notify you and the authorities as the law requires.
10. Cookies
See our Cookie Policy. You can change your choices any time using “Cookie settings” in the footer.
11. Changes
We will update this policy as Tickmarkd changes, and show the date at the top. If changes are significant, we’ll tell account holders by email.