Tickmarkd Tickmarkd
Start free
Legal

Payments and Refunds

Last updated 19 October 2026 · Tickmarkd is run by AFFINIQ, Surat, India

Draft for legal reviewThis document is a working draft. It must be reviewed by a qualified lawyer before Tickmarkd launches, and highlighted items need a decision.

This policy explains how paying for Tickmarkd works, and how agencies’ clients pay agencies through Tickmarkd. It forms part of our Terms of Service.

1. Paying for Tickmarkd

  • Payments to Tickmarkd are processed by Razorpay. You can pay by UPI, cards, net banking or other methods Razorpay supports. We never see or store your full card details.
  • Agencies in India are billed in rupees. GST at 18% is added to the plan price and shown on your invoice. Add your GSTIN in billing settings to claim input tax credit.
  • Agencies outside India are billed in US dollars. Taxes may apply depending on where you are.
  • A tax invoice is emailed for every payment and is available in your account.

2. Monthly and yearly billing

  • Monthly plans are charged in advance each month. Yearly plans are charged in advance for 12 months at 10 times the monthly price.
  • Autopay: if you turn on autopay (an e-mandate or card standing instruction), you will receive a notice before each charge as required by Reserve Bank of India rules, and you can cancel the mandate at any time from your account or your bank.
  • If a payment fails, we will try again and remind you. If it is still unpaid after 7 days, your agency moves to the Free plan. Nothing is deleted.

3. Changing plans

  • Upgrades take effect immediately. You pay the difference for the rest of the current period. Check: matches how the app prorates.
  • Downgrades take effect at the end of the current period.

4. Cancelling

You can cancel any time from your billing settings or by emailing hi@tickmarkd.com. You keep your paid plan until the end of the period you’ve paid for, then move to the Free plan. Your data stays, within the Free plan’s limits.

5. Refunds

  • First payment: if Tickmarkd isn’t right for you, ask within 7 days of your first paid month or year and we will refund it in full.
  • Renewals: monthly renewals are not refundable. For yearly renewals, ask within 7 days of the renewal date for a full refund.
  • Charged in error: if we charged you twice or by mistake, we will refund the extra amount.
  • Refunds go back to the original payment method through Razorpay, usually within 5–7 working days after we approve them. GST is refunded with the payment, and a credit note is issued.
  • Founding-offer prices and free months from referrals are not exchangeable for cash.

6. Payments from an agency’s clients

When an agency’s client buys credits, pays an invoice or pays for a monthly plan in the agency’s Tickmarkd portal, the money goes straight to the agency’s own Razorpay account. Tickmarkd does not receive or hold that money.

  • The agency sets its own prices, GST details and refund rules, and issues its own invoices (Tickmarkd generates them in the agency’s name).
  • If you are an agency’s client and want a refund, please contact the agency directly.

7. Questions

Email hi@tickmarkd.com or WhatsApp +91 96629 99589.