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Terms of Service

Last updated 19 October 2026 · Tickmarkd is run by AFFINIQ, Surat, India

Draft for legal reviewThis document is a working draft. It must be reviewed by a qualified lawyer before Tickmarkd launches, and highlighted items need a decision.

These terms are an agreement between you and AFFINIQ, 1st Floor, Sabras Chambers, Station Road, Surat, Gujarat, India (GSTIN 24CBAPK8742A1Z2), which runs Tickmarkd (“Tickmarkd”, “we”, “us”). They apply when you visit tickmarkd.com or create an account to use the Tickmarkd service (the “Service”). If you use the Service for an agency or business, you accept these terms on its behalf and confirm you are allowed to do so.

1. The Service

Tickmarkd is software for creative and marketing agencies. It lets an agency run a client portal under its own brand, plan content, collect approvals, manage requests and jobs, take payments from its clients through its own payment account, and manage its team. We may improve, change or remove features over time. If we remove a feature that is a main part of a paid plan, we will tell you in advance.

2. Your account

  • You must be at least 18 years old and give accurate details when you sign up.
  • You are responsible for everything done through your account, including by your team members and the clients you invite.
  • Keep passwords safe and turn on 2-step login for your team. Tell us at once at hi@tickmarkd.com if you think your account has been misused.

3. Plans, trial and fees

  • Every new agency gets 14 days of the Growth plan free. After the trial, the agency moves to the Free plan unless it chooses a paid plan. No card is needed for the trial.
  • Paid plans are billed monthly or yearly in advance. Yearly plans cost 10 times the monthly price. Prices in rupees exclude GST, which is added at the applicable rate.
  • Plan limits (clients, team logins, storage and features) are shown on the pricing page. If you go over a limit, we may ask you to upgrade or reduce usage. We won’t delete your data because you moved to a lower plan.
  • We may change prices with at least 30 days’ notice. Changes apply from your next billing period. Founding-offer prices are protected as described below.
  • Payments, renewals, cancellations and refunds are covered by our Payments and Refunds policy.

4. Founding offer, referrals and partners

  • Founding offer: the first 100 agencies to pay with the code FOUNDING get the Growth plan at 50% off for their first 12 months, keep that price for 3 years from their first payment while their subscription stays active, and get help setting up their first five clients. The offer can’t be combined with other discounts unless we say so. Decide: what happens if a founding agency cancels and returns.
  • Refer an agency: when an agency you refer makes its first payment, both accounts get one month of their plan free. Self-referrals and fake accounts don’t qualify.
  • Partner programme: approved partners earn 25% of what the agencies they bring pay (excluding taxes) for those agencies’ first 12 paying months. Partner terms, payout details and approval are confirmed in writing when a partner is accepted. We may refuse or end a partnership that involves spam, misleading claims or abuse.

5. Your data and your clients’ data

You own the content you and your clients put into Tickmarkd: plans, files, comments, requests, invoices and other data (“Customer Data”). You give us permission to host, copy, process and show Customer Data only as needed to run, secure and support the Service for you.

When your agency invites its clients and team, your agency decides what personal data is processed and why. In data-protection terms, your agency is the data fiduciary (controller) and we act as its data processor. Our Data Processing Summary explains how we handle Customer Data. You are responsible for having a lawful basis, including any consent needed, to put your clients’ and team’s personal data into the Service.

6. Your clients and your payments

Your clients pay you, not us. Payments taken through the Service go to your own Razorpay (or other supported) account, under that provider’s terms. You are responsible for your prices, your invoices and GST, refunds to your clients, and your contracts with your clients. We are not a party to those contracts.

7. Acceptable use

You agree to follow our Acceptable Use Policy. We may suspend content or accounts that break it, ideally after giving you a chance to fix the problem.

8. Our property

Tickmarkd, its software, design, logos and content (apart from Customer Data) belong to AFFINIQ. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Please don’t copy, resell or reverse-engineer the Service. If you send us ideas or feedback, we may use them without any obligation to you.

9. Availability and support

We work hard to keep the Service available and back up data daily, but we don’t promise it will be uninterrupted or error-free. We may carry out maintenance, ideally outside Indian business hours. Support is available by email and WhatsApp. Decide: whether paid plans get a stated uptime or support-response target.

10. Cancelling and closing accounts

  • You can cancel a paid plan at any time. You keep paid features until the end of the period you’ve paid for, then move to the Free plan.
  • You can ask us to close your account and delete Customer Data. Before you do, download what you need. After closure we delete Customer Data from the live system within 30 days and from backups within a further 30 days, unless the law requires us to keep it. Check: deletion timelines match the app’s backup schedule.
  • We may suspend or close an account that breaks these terms, doesn’t pay, or puts others at risk. Where reasonable, we will tell you first and give you time to export your data.

11. Disclaimers

Except as these terms say, the Service is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties such as fitness for a particular purpose. Tickmarkd is a tool; you remain responsible for the work you deliver to your clients.

12. Limitation of liability

To the extent the law allows, neither party is liable for indirect or consequential losses such as lost profits, lost business or lost data that could have been avoided by keeping backups. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Indemnity

You will defend and compensate us against claims from third parties (including your clients) arising from your Customer Data, your use of the Service in breach of these terms, or your dealings with your clients.

14. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you by email or in the app at least 15 days before it takes effect. If you keep using the Service after that, the new terms apply.

15. Law and disputes

These terms are governed by the laws of India. The courts at Surat, Gujarat have exclusive jurisdiction, subject to any rights you have under consumer-protection law where you live. Before going to court, we both agree to try to resolve a dispute by talking in good faith for 30 days.

16. Contact

AFFINIQ, 1st Floor, Sabras Chambers, Station Road, Surat, Gujarat, India · hi@tickmarkd.com · WhatsApp +91 96629 99589